Terms of Service

1. Agreement and parties

The agreement is between Nanobase AI, a company with its corporate office in Delaware, USA ("Nanobase AI", "we"), and the organisation using the website or buying a subscription ("the customer", "you"). By using the website, starting a trial or paying for a plan, you accept these terms on behalf of your organisation and confirm that you are authorised to do so.

Enterprise and On-Premise customers usually sign an order form and, where required, a master services agreement and a data processing agreement. If a signed document conflicts with these terms, the signed document prevails.

2. Use of the website

The content on nanobase.ai, including articles, answers and technical guidance, is provided for information. It is not engineering, legal or financial advice for your specific situation, and it may change without notice. You may link to any page. You may not scrape the site for the purpose of republishing its content, and you may not use it to attack or overload our systems.

3. EasyMeeting plans and prices

EasyMeeting is offered in three plans. All prices are in US dollars, exclude taxes, and are billed annually in advance.

• Team: $14 per user per month, billed annually, minimum 5 users. Hosted by Nanobase AI in the region you choose.
• Enterprise: $24 per user per month, billed annually, minimum 25 users. Dedicated private cloud in the United States, European Union or Türkiye.
• On-Premise: an annual site licence by user band ($18,000 per year for up to 100 users, $48,000 for up to 500, $110,000 for up to 2,000; larger sites by quotation), plus a one-time installation fee from $8,000. The customer supplies the hardware.

Every plan includes all ten supported languages, single sign-on, audit logging and retention controls. Prices may change for future terms; the price you pay for a term is fixed for that term, and we announce any change at least 45 days before renewal.

4. Free trial and pilot

The Team plan starts with a 14-day free trial. No payment card is required, and the trial ends automatically: nothing is charged unless you decide to buy. Data created during the trial is deleted 30 days after the trial ends unless you subscribe.

On-Premise deployments start with a fixed-price pilot of $2,500. The pilot installs EasyMeeting on your hardware for 30 days and up to 25 people and includes a written sizing report. If you buy a site licence within 90 days of the pilot, the $2,500 is credited against the first annual fee. The pilot fee itself is not refundable.

5. Billing, renewal and cancellation

Annual plans are paid in advance for a twelve-month term and renew automatically for successive twelve-month terms at the then-current price, unless either party cancels at least 30 days before the renewal date. We send a renewal reminder at least 45 days before each renewal, showing the price and the number of users.

You can cancel at any time from the administration console or by email to hello@bumu.tech. Cancellation takes effect at the end of the current term; you keep access until then. Users can be added during a term and are charged pro rata for the remainder of the term; the number of users can be reduced at renewal.

Invoices are due within 30 days. Card payments are processed by a payment provider; we never see or store full card numbers. If a payment is more than 30 days overdue we may suspend the service after written notice.

6. Refunds

EasyMeeting is a digital service that is delivered immediately when a plan is activated. Because the 14-day free trial exists precisely so that you can evaluate the product before paying, fees paid for a term are not refundable, in whole or in part, when you cancel early, reduce users or stop using the service. On-Premise licence fees and installation fees are likewise not refundable once the software has been delivered or installation has begun.

There are three exceptions. First, if we terminate your subscription for our convenience, we refund the unused portion of the term. Second, if we materially fail to meet a service level committed to in an Enterprise order form, the credits in that order form apply. Third, where the law of your country gives you a mandatory right to a refund that cannot be waived, we honour it. Refund requests go to hello@bumu.tech and are answered within 10 business days.

7. Customer data and meeting recordings

Everything EasyMeeting produces for you, including recordings, transcripts, summaries and action items, is your data. You grant Nanobase AI only the rights needed to host and process it for you, under the data processing agreement and our Privacy Policy. We do not use your meeting content to train models that serve other customers.

EasyMeeting always joins meetings as a visible participant and never records covertly. You are responsible for telling participants that a meeting is recorded and for obtaining any consent required by the laws that apply to you and to them, including two-party consent laws in some jurisdictions. You may not use EasyMeeting to record people who have objected.

8. Acceptable use

• Do not use the service to break the law, to infringe anyone's rights, or to record people without the notice or consent the law requires.
• Do not share accounts, exceed your licensed number of users or user band, or resell the service without a written reseller agreement.
• Do not attempt to reverse-engineer the software, defeat its licence controls, or probe or overload our infrastructure.
• Do not upload malware or content you do not have the right to process.

We may suspend an account that breaches these rules after giving notice, or immediately if the breach threatens other customers or the service.

9. Software licence and intellectual property

For hosted plans, we grant you a non-exclusive, non-transferable right to use EasyMeeting for your internal business purposes during the term, for the number of users you have paid for. For the On-Premise plan, we grant you a non-exclusive, non-transferable licence to install and run the software at the licensed site for users within the licensed band during the term, together with the updates we deliver. The software runs without any connection to Nanobase AI; the licence, not a technical meter, defines what you may do.

Nanobase AI and its licensors own the software, its models and all improvements. You own your data and any output generated from it. Feedback you give us may be used to improve the product without obligation to you.

10. Confidentiality

Each party keeps the other's non-public information confidential and uses it only to perform this agreement, for the term and for five years afterwards. This does not apply to information that is public, already known, independently developed or required by law to be disclosed, provided the disclosing party is notified where lawful.

11. Warranties and disclaimers

We warrant that EasyMeeting will perform materially as described on the product page and in your order form, and that we will provide the service with reasonable skill and care. Transcripts and summaries are generated automatically and should be reviewed before being relied on for decisions with legal or financial consequences; we do not warrant that they are free of errors. Except as stated in this section, the service and the website are provided as is, without any other warranty, express or implied.

12. Limitation of liability

Neither party is liable to the other for indirect, consequential or special damages, or for loss of profits, revenue or data, arising from this agreement. Each party's total liability under this agreement is limited to the fees paid or payable by the customer in the twelve months before the event giving rise to the claim. These limits do not apply to a party's breach of confidentiality, infringement of the other party's intellectual property, gross negligence, wilful misconduct, or any liability that cannot be limited by law.

13. Term and termination

The agreement runs for the subscription term and any renewals. Either party may terminate it for material breach that is not cured within 30 days of written notice. On termination, access ends, we delete hosted data within 30 days unless you ask for an export first, and On-Premise customers must stop using the software and delete their copies, except for archival copies of their own data.

14. Governing law and disputes

This agreement is governed by the laws of the State of Delaware, USA, without regard to its conflict of law rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute, and each party consents to that jurisdiction. Before going to court, the parties will try in good faith to resolve the dispute through a discussion between senior representatives within 30 days. Nothing in this section prevents a party from seeking injunctive relief to protect its intellectual property or confidential information.

15. Changes and contact

We may update these terms for future terms of service. We give at least 30 days' notice of material changes by email to the customer's administrator; continuing into a renewal after the notice constitutes acceptance. The current version is always at nanobase.ai/terms. Questions: hello@bumu.tech.